888-IS NICET () toll free or
Mon-Fri: 8:30 a.m. - 5:00 p.m. ET
24 hour voicemail will be returned as quickly as possible.
For TDD, NICET can be reached through your local relay center or though Virginia Relay Center TTY/PC Number 1-.
| Questions by Department | Phone Option | |
| Recertification: Cost, timing, CPD points | 2 | irecert@mynewincome.net |
| Testing: Scheduling, Rescheduling, Test Dates, Scores | 3 | test@mynewincome.net |
| Certification: Work Experience, Verification, Recommendation, Certification Status, Pending, Conditional Decision Letter (CDL) | 4 | evaluations@mynewincome.net |
| Development: Program Development, Exam Content | 5 | tech@mynewincome.net |
| Communications: All Other Inquiries, Marketing, Website, Logging In | 6 | cert@mynewincome.net |
Please take our short (less than a minute) Customer Experience Survey.